120 Vyse Street
15th September 2013
Dear Mr Gordon,
I am writing to you with regards to the recent Call Center position that I saw advertised on the Dayjob.com website.
I have a total of 3 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.
Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.
120 Made Up Street
T: 0044 121 638 0026
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Call Center Cover Letter
Your call center cover letter is your first introduction to the employer. The main objective of your cover letter is to get the reader's attention and make sure your call center resume and job application receive the necessary consideration.
The employer starts evaluating you the moment you make contact, that's why your cover letter introduction is key to the entire job search process.
Demonstrate your understanding of what the employer is looking for by highlighting those skills and strengths that meet the stated requirements of the job opportunity.
CALL CENTER COVER LETTER
Your Contact details (phone and email)
21 Industry Plaza
New York, NY 10021
Dear Mr Stevens
In response to your job posting for a Call Center Representative, I am forwarding my resume for your review and consideration. I am confident that this position will make optimal use of the extensive skills and capabilities I have developed while working in a high-volume call center over the last X years. These include:
- Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism.
- History of success in both inbound and outbound call center functions.
- Outstanding customer service and communication skills ensure the highest level of customer care.
- Demonstrated analytical and problem solving skills together with the ability to make sound evaluative judgments.
- Track record of meeting and exceeding quality assurance expectations and standards.
- A reputation as a team player who develops and maintains positive working relationships.
- Demonstrated flexibility regarding working hours
- Comprehensive computer skills including MS Office and CRM database applications
I believe I can make a valuable contribution to the efficiency and success of your call center and look forward to meeting with you for an in-depth discussion.
Thank you for your time and consideration.
Customize your cover letter to the specific job opportunity. Always include a persuasive cover letter with your call center resume.
This call center job description will ensure you include the relevant information in your cover letter.
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